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XCS-10 · Banking
FAB - Employee Experience
Leading UAE bank dept employee Experience
After five difficult years, the department was struggling with a negative reputation in the market, driven by poor workplace culture, making it hard to hire and retain top talent.
Identify the primary causes of the negative culture so we can focus on solving the right problem(s)
We conducted 1:1 interviews with employees across all GT departments. We asked them:
- ·Values are most important to them in their job
- ·Daily life
- ·Best/worst part of their day
- ·Challenges
- ·Relationship with their manager
We interviewed all technology leadership to understand their employee experience capability and behavioural impacts.
Identify the primary causes of negative culture so leadership could focus on solving the right problems and design a meaningful employee experience program.
Services:
01 – Understand the Problem
1:1 interviews across all Technology departments validated pain points and revealed what employees value most.
02 – Map cultural drivers
Explored daily life, highs/lows, challenges, and manager relationships to see how culture shaped morale.
03 – Assess leadership behaviours
Interviewed technology leadership to gauge employee experience capability and behavioural impact.
04 – Validate root causes
Confirmed two main issues: command-and-control management and limited career development.
05 – Design the program
Created a tailored employee experience program to address leadership, career growth, and engagement (now in progress).
Clarity on core issues
Leadership now has evidence-based understanding of the drivers behind negative culture.
Targeted change
Addressing management style and career growth directly, instead of diluting efforts across minor issues.
Employee-centric change
Inputs for a program that is designed around what employees truly value, creating stronger buy-in and trust.
Momentum for transformation
Early engagement with staff and leaders has built alignment and commitment to long-term culture change.
