JANAMUTHURAJ.

CS-03 · Banking

ADCB - Enterprise Knowledge AI

From compliance burden to competitive edge.

ClientADCB
Project TypeExperience Strategy, AI Product Design & Service Design
IndustryBanking
Year2025 - Present
ADCB - Enterprise Knowledge AI – overview
IntroductionADCB

Compliance knowledge lives in PDFs, policies, and people's heads. We built ADCB an AI-powered knowledge base that puts the right answer at the point of decision.

The Problem StatementThe starting point

ADCB staff spend significant time researching, cross-referencing, and verifying compliance requirements across fragmented systems. Processes are manual, slow, and exposed to human error, creating operational risk, delayed decisions, and gaps in regulatory confidence.

ADCB - Enterprise Knowledge AI – context
ADCB - Enterprise Knowledge AI – research
The MissionThe mandate

Design and build an AI-powered knowledge library that centralises compliance information, enabling staff to search, understand, and act on it in seconds with a view to eliminate regulatory breaches.

Compliance wasn't a knowledge problem. It was a findability problem.

Services:

Product StrategyExperience StrategyCustomer Journey MappingService DesignAI Experience DesignUser Research & TestingInformation ArchitectureDesign SystemsMobile Experience DesignConversational UX
ADCB - Enterprise Knowledge AI – design
ADCB - Enterprise Knowledge AI – experience
Approach to SolutionHow it was done

01 – Map the friction

Worked directly with compliance officers, risk teams, and frontline staff to identify where research, verification, and reporting were burning the most time.

02 – Centralise the knowledge

Policies, regulations, and rulings aggregated into a single AI powered library structured with metadata for fast, contextual retrieval.

03 – Make compliance conversational

Staff ask questions in plain language. The system returns AI-generated summaries and step-by-step guidance for specific scenarios.

04 – Automate the watch

Regulatory changes are flagged in real time. Internal policies update automatically. Relevant teams get alerts before obligations are missed.

05 – Lock it down

Secure cloud environment with full access controls, audit trails, and alignment with data sovereignty and financial regulatory standards.

ADCB - Enterprise Knowledge AI – outcome
OutcomeMeasured
~45%Reduction in compliance time
~80%Staff adaption in 1st quarter
ZeroCompliance breaches
~300%Faster turnaround time
In their wordsADCB
This wasn't a chatbot bolted onto a policy library. It understood our regulatory context and gave our teams confidence to act faster.

Waleed EwadaHead – Experience Design

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